Norse Atlantic Airways has a cancellation policy that is designed to be clear and fair for passengers, with several options depending on the situation and ticket type. If the airline cancels a flight, whether for operational reasons or other unforeseen circumstances, passengers are generally entitled to a full refund. The airline typically informs affected passengers promptly, offering them either a rebooking on the next available flight or a complete refund. If the cancellation causes a significant delay, particularly one that requires an overnight stay, the airline may also provide compensation for additional expenses such as hotel accommodation, meals, and transport to and from the hotel. However, the extent of such compensation may vary depending on the specifics of the cancellation and the region.

In cases where a passenger decides to cancel their own booking, the policies differ based on the fare class. For tickets that are labeled as “non-refundable,” passengers may not receive a direct refund but could be offered a travel voucher for future flights. There may also be the option to rebook the flight for a later date, though this typically involves paying a change fee. For passengers who have purchased a more flexible, refundable ticket, the cancellation process is easier, with the possibility of a full refund without extra charges. Additionally, if a flight is canceled more than 24 hours after booking, Norse Atlantic typically does not offer a refund for non-refundable tickets, though rebooking options might be available for a fee.

For travelers who need to cancel their tickets shortly after booking, the airline provides a 24-hour window in which passengers can cancel their flight and receive a full refund, even for non-refundable tickets. This policy is typically only available for bookings made directly through the airline’s website or customer service, and it gives passengers a level of flexibility to change their plans shortly after booking. However, once this window closes, the cancellation options become more limited, and passengers may be required to pay a cancellation fee or receive a voucher for future travel instead of a refund, depending on their ticket type.

If a flight is canceled due to extraordinary circumstances—such as extreme weather conditions, strikes, or other issues beyond the airline's control—the airline is generally not obligated to provide financial compensation for inconvenience. However, passengers are still entitled to rebooking on another flight or a refund for the unused portion of their ticket. In these cases, Norse Atlantic will work to minimize disruption by offering alternative travel options as quickly as possible, but compensation in terms of cash or vouchers is not always provided.

Norse Atlantic Airways also offers the possibility of converting flight tickets into travel vouchers, which passengers can use for future flights with the airline. These vouchers typically carry an expiration date, so it is important for passengers to use them within the specified time frame. The value of the voucher is usually equal to the original cost of the ticket, minus any applicable fees or charges.

Ultimately, the airline aims to make its cancellation policy as straightforward as possible, offering flexibility when cancellations occur through their fault, and providing clear guidelines for passengers who need to cancel their own flights. It’s advisable for passengers to review the terms of their tickets carefully before booking to understand the options available to them, and to keep an eye out for any notifications regarding cancellations or schedule changes.